Negative Experience With Telecom Operators Made 44% Of Romanians Terminate Contracts

Nearly half the customers of Romanian telecom operators (44%), dissatisfied with the service they received, have stopped using the supplier and 72% have told others about their negative experience, says a study by GfK Romania."Following a negative experience, a company loses more than a single customer - it can lose the business of those influenced by the negative feedback of the dissatisfied customer, its public image suffers and it stands less chance of these customers buying its services ...

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